Automotive Service Manager

AAMCO Transmissions and Total Car Care; Springfield (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

AAMCO Transmissions and Total Car Care in Springfield, MA seeks a Service Manager to lead daily center operations, drive sales, and supervise the technical team. You will ensure policy adherence, build client relationships, and optimize service delivery while maintaining high customer satisfaction.

Candidates should have 5+ years in automotive service sales or equivalent, with strong closing abilities and a focus on service quality.

Qualifications

• 5+ years in automotive service sales or equivalent with a proven sales track.
• Excellent one-time closing skills.
• Strong commitment to customer service and relationship building.
• Ability to communicate with customers and teammates at a high level.
• Capable of multi-tasking in a fast-paced environment.
• Honest, goal-oriented, energetic team player.
• Must have valid driver's license.

Responsibilities

• Meeting and greeting customers
• Managing technician workflow
• Recommending services to customers
• Ordering parts and inventory
• Keeping customers updated on the status of their vehicles' repairs
• Managing and tracking lead counts as well as customer satisfaction ratings
• Generating and closing sales
• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

Skills

Automotive sales

Closing skills

Customer service

Relationship building

Communication

Multi-tasking

Team player

Transmission sales

Driver's license

Fast-paced environment

Job description

Employment Type: Full time Our Service Managers are high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A Service Manager performs many different roles as they manage the day-to-day operations of one of our centers, including: generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring that all employees are adhering to company policies and procedures.

Position Responsibilities:

• Meeting and greeting customers
• Managing technician workflow
• Recommending services to customers
• Ordering parts and inventory
• Keeping customers updated on the status of their vehicles' repairs
• Managing and tracking lead counts as well as customer satisfaction ratings
• Generating and closing sales
• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What We Offer:

• Competitive Compensations package
• Ongoing training and field support
• Daytime work hours
• Paid time off
• Growth opportunity

Job Requirements

• Minimum of 5 years of automotive service sales experience OR equivalent sales experience with a track record of success. Transmission sales is a big plus.
• Excellent one time closing skills
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast paced environment
• Honest, goal-oriented and energetic team player
• Must have valid driver's license