Automotive Service Manager

AAMCO Transmissions, Inc.; Seaford (DE); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensations package

Ongoing training and field support

Daytime work hours

Paid time off

Growth opportunity

Job summary

AAMCO Transmissions, Inc. is seeking a Service Manager to lead daily operations at one of our centers. You will supervise the technical team, generate sales, and ensure adherence to company policies while delivering top-tier customer service.

This role requires strong communication, leadership, and multitasking in a fast-paced environment, with daytime hours and growth opportunities.

Qualifications

• Minimum of 5 years of Customer Service experience.
• Excellent one time closing skills.
• Strong commitment to customer service and relationship building.
• Ability to communicate and use interpersonal skills at a sustained high level.
• Capable of multi-tasking and executing in a fast paced environment.
• Honest, goal-oriented and energetic team player.
• Must have valid driver's license.

Responsibilities

• Meeting and greeting customers.
• Managing technician workflow.
• Recommending services to customers.
• Ordering parts and inventory.
• Keeping customers updated on the status of their vehicles' repairs.
• Managing and tracking lead counts as well as customer satisfaction ratings.
• Generating and closing sales.
• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product.

Skills

Customer service

Sales

Communication

Team leadership

Multi-tasking

Job description

Employment Type: Full time

Our Service Managers are high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A Service Manager performs many different roles as they manage the day-to-day operations of one of our centers, including: generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring that all employees are adhering to companypolicies and procedures.

Position Responsibilities:

• Meeting and greeting customers
• Managing technician workflow
• Recommending services to customers
• Ordering parts and inventory
• Keeping customers updated on the status of their vehicles' repairs
• Managing and tracking lead counts as well as customer satisfaction ratings
• Generating and closing sales
• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What We Offer:

• Competitive Compensations package
• Ongoing training and field support
• Daytime work hours
• Paid time off
• Growth opportunity

JOB REQUIREMENTS

• Minimum of 5 years of Customer Service experience. Transmission sales is a big plus.
• Excellent one time closing skills
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast paced environment
• Honest, goal-oriented and energetic team player
• Must have valid driver's license