Automotive Service Manager

AAMCO Transmissions, Inc.; Springfield (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Training & support

Daytime hours

Paid time off

Growth opportunities

Job summary

AAMCO Transmissions, Inc. in Springfield is seeking a high‑energy Service Manager to lead daily center operations, generate sales, and mentor the technical team.

You will manage customer relationships, schedule technician workflow, order parts, monitor repair progress, and ensure policy compliance while delivering outstanding service. This role emphasizes first‑class customer care and a collaborative, problem‑solving culture.

Qualifications

• Minimum of 5 years in automotive service sales or equivalent, with a track record of success.
• Excellent one-time closing skills.
• Strong commitment to customer service and relationship building.
• Ability to communicate and use interpersonal skills at a sustained high level.
• Must have valid driver's license.

Responsibilities

• Meeting and greeting customers
• Managing technician workflow
• Recommending services to customers
• Ordering parts and inventory
• Keeping customers updated on the status of their vehicles' repairs
• Managing and tracking lead counts as well as customer satisfaction ratings
• Generating and closing sales
• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

Skills

Auto service sales

Closing skills

Customer service

Interpersonal skills

Multi-tasking

Team player

Driver's license

Job description

Employment Type: Full time

Our Service Managers are high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A Service Manager performs many different roles as they manage the day-to-day operations of one of our centers, including: generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring that all employees are adhering tocompanypolicies and procedures.

Position Responsibilities:

• Meeting and greeting customers


• Managing technician workflow


• Recommending services to customers


• Ordering parts and inventory


• Keeping customers updated on the status of their vehicles' repairs


• Managing and tracking lead counts as well as customer satisfaction ratings


• Generating and closing sales


• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What We Offer:

• Competitive Compensations package


• Ongoing training and field support


• Daytime work hours


• Paid time off


• Growth opportunity

JOB REQUIREMENTS

• Minimum of 5 years of automotive service sales experience OR equivalent sales experience with a track record of success. Transmission sales is a big plus.


• Excellent one time closing skills


• Strong commitment to customer service and relationship building


• Ability to communicate and use interpersonal skills at a sustained high level


• Capable of multi-tasking and executing in a fast paced environment


• Honest, goal-oriented and energetic team player


• Must have valid driver's license