Automotive Service Manager — Lead Techs & Customer Care

American Tire Depot; Downey (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Health Savings and Flexible Spending

401(K) with company match

Flexible Paid Time Off

Paid Holidays

Discounts on Products and Services

Employee Referral Program

Paid Training and ASE Certification Re

Career Growth Opportunities with a G[

Job summary

Big Brand Tire & Service is seeking an automotive service leader to head the service team, train and motivate technicians, and ensure world-class customer care. You will bridge mechanics and customers, explain repairs, and confidently close sales while maintaining high service standards.

You’ll partner with the Store Manager on daily operations, scheduling, and compliance, driving store performance and safe, efficient shop practices. Weekend availability is required.

Qualifications

• Lead the service team — train, coach, and motivate techs & advisors to perform at their best.
• Be the bridge between mechanics and customers: explain repairs, recommend services, and close sales with confidence
• Drive store performance by hitting and exceeding sales & service targets
• Partner with Store Manager on daily operations, scheduling, and compliance
• Keep the shop efficient, safe, and aligned with company standards
• Ensure every customer gets world-class service that builds loyalty and trust

Responsibilities

• Lead the service team — train, coach, and motivate techs & advisors to perform at their best
• Be the bridge between mechanics and customers: explain repairs, recommend services, and close sales with confidence
• Drive store performance by hitting and exceeding sales & service targets
• Partner with Store Manager on daily operations, scheduling, and compliance
• Keep the shop efficient, safe, and aligned with company standards
• Ensure every customer gets world-class service that builds loyalty and trust

Skills

Team leadership

Service sales

Customer communication

Job description

Big Brand Tire & Service is seeking an automotive service leader to head the service team, train and motivate technicians, and ensure world-class customer care. You will bridge mechanics and customers, explain repairs, and confidently close sales while maintaining high service standards.

You’ll partner with the Store Manager on daily operations, scheduling, and compliance, driving store performance and safe, efficient shop practices. Weekend availability is required.