Automotive Service Manager — Lead Techs & Customer Care

TUCKER TIRE; Covina (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Flexible PTO

Paid Holidays

Training reimbursement

ASE certifications funding

Employee discounts

Career growth

Job summary

Big Brand Tire & Service in Covina, CA is seeking an automotive service leadership professional to manage and coach a busy service team. You’ll bridge the gap between mechanics and customers, explain repairs, and drive sales while maintaining high service standards.

The role requires 1–3 years in service management, a strong service-sales background, and the ability to lead in a fast-paced environment. Weekend availability is a plus and the position offers growth opportunities.

Qualifications

• 1–3 years of experience in automotive service management or retail repair leadership.
• Strong background in service sales (tires, brakes, maintenance, or mechanical).
• Proven ability to lead a team in a high-volume, fast-paced environment.
• Excellent communication and problem-solving skills.
• Valid driver’s license + ability to lift 70 lbs.

Responsibilities

• Lead the service team — train, coach, and motivate techs & advisors to perform at their best
• Bridge mechanics and customers: explain repairs, recommend services, and close sales with confidence
• Drive store performance by hitting and exceeding sales & service targets
• Partner with Store Manager on daily operations, scheduling, and compliance
• Keep the shop efficient, safe, and aligned with company standards
• Ensure every customer gets world-class service that builds loyalty and trust

Skills

Team Leadership

Service Sales

High-volume Leadership

Communication

Problem-solving

Driver's License

Job description

Big Brand Tire & Service in Covina, CA is seeking an automotive service leadership professional to manage and coach a busy service team. You’ll bridge the gap between mechanics and customers, explain repairs, and drive sales while maintaining high service standards.

The role requires 1–3 years in service management, a strong service-sales background, and the ability to lead in a fast-paced environment. Weekend availability is a plus and the position offers growth opportunities.