Automotive Service Manager: Lead Teams & Drive Performance

Napleton Illinois; Lansing (IL); On-site; USD 100,000 - 123,000; Full time

Job summary

Napleton River Oaks Honda is seeking an Automotive Service Manager I to lead the Service Department, drive performance, and deliver an exceptional service experience for customers. You will set visions, build a strong team, and ensure operations align with Napleton's standards.

This role offers growth opportunities within a major dealer group, a comprehensive benefits package, and a culture that rewards excellence and teamwork.

Qualifications

• High School Diploma or equivalent.
• Automotive Service Management experience in a high-volume dealership.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology.
• Valid Driver’s License with acceptable driving record.
• Background check may be required.
• 18+ years of age or older per policy.

Responsibilities

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
• Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
• Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes.
• Attracting, developing, and retaining the very best talent for the Service Department.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is customer-customer ready with proper displays and information.
• Managing the business in accordance with Napleton and the manufacturer requirements and processes.
• Analyzing the business to determine opportunities and developing actions plans to improve performance.
• Driving the business though day to day involvement in the operations.

Skills

Leadership

Talent development

Goal setting

Team motivation

Customer experience

Education

High School Diploma or equivalent

Job description

Napleton River Oaks Honda is seeking an Automotive Service Manager I to lead the Service Department, drive performance, and deliver an exceptional service experience for customers. You will set visions, build a strong team, and ensure operations align with Napleton's standards.

This role offers growth opportunities within a major dealer group, a comprehensive benefits package, and a culture that rewards excellence and teamwork.