Automotive Service Manager — Lead Growth & Customer Excellence

Napleton Nissan; Lansing (IL); On-site; USD 100,000 - 123,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and  

Fantastic Growth Opportunities

Job summary

Napleton River Oaks Honda is seeking an Automotive Service Manager to lead the Service Department. You will set the vision, drive performance, and ensure a \"fix it right the first time\" customer experience while guiding the team with Napleton’s processes.

This role offers a path to grow within one of the nation’s largest automotive groups; you’ll attract, develop, and retain top talent and manage operations that balance efficiency with quality service and strong customer loyalty.

Qualifications

• High School Diploma or equivalent.
• Automotive Service Management experience in a high-volume dealership.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology.
• Valid Driver’s License and have and maintain an acceptable driving record.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
• Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
• Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes.
• Attracting, developing, and retaining the very best talent for the Service Department.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is customer-customer ready with proper displays and information.
• Managing the business in accordance with Napleton and the manufacturer requirements and processes.
• Analyzing the business to determine opportunities and developing actions plans to improve performance.
• Driving the business though day to day involvement in the operations.

Skills

Automotive Service Management

Ability to set and achieve targeted GO

Ability to attract, develop, andretain

Experience with technology

Education

High School Diploma or equivalent

Job description

Napleton River Oaks Honda is seeking an Automotive Service Manager to lead the Service Department. You will set the vision, drive performance, and ensure a \"fix it right the first time\" customer experience while guiding the team with Napleton’s processes.

This role offers a path to grow within one of the nation’s largest automotive groups; you’ll attract, develop, and retain top talent and manage operations that balance efficiency with quality service and strong customer loyalty.