Automotive Service Manager - Lead Team & Growth

River Oaks Honda; Lansing (IL); On-site; USD 100,000 - 123,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Training

Discounts on vehicles/services

Growth opportunities

Job summary

Ed Napleton Automotive Group is seeking an Automotive Service Manager for Napleton River Oaks Honda. The role leads the Service Department, drives performance, and develops top talent to deliver an exceptional customer experience.

Responsibilities include setting vision and targets, boosting service efficiency, motivating the team, and ensuring adherence to Napleton processes, while attracting and retaining skilled staff. Growth opportunities abound within the group.

Qualifications

• High School Diploma or equivalent.
• Automotive Service Management experience in a high-volume dealership.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology.
• Valid Driver’s License and have and maintain an acceptable driving record.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
• Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
• Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes.
• Attracting, developing, and retaining the very best talent for the Service Department.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is customer-customer ready with proper displays and information.
• Managing the business in accordance with Napleton and the manufacturer requirements and processes.
• Analyzing the business to determine opportunities and developing actions plans to improve performance.
• Driving the business though day to day involvement in the operations.

Skills

Goal setting

Talent development

Talent retention

Technology experience

Valid driver’s license

Education

High School Diploma or equivalent

Job description

Ed Napleton Automotive Group is seeking an Automotive Service Manager for Napleton River Oaks Honda. The role leads the Service Department, drives performance, and develops top talent to deliver an exceptional customer experience.

Responsibilities include setting vision and targets, boosting service efficiency, motivating the team, and ensuring adherence to Napleton processes, while attracting and retaining skilled staff. Growth opportunities abound within the group.