Automotive Service Manager | Lead High-Performance Service

Napleton Automotive Group; Lansing (IL); On-site; USD 100,000 - 123,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Sick Time

Paid Training

Discounts on products, services, and?s

Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking an Automotive Service Manager I to lead the Service Department at Napleton River Oaks Honda. This role drives department performance by attracting, developing, and retaining top talent and by delivering an exceptional service experience for customers.

We offer a family-owned culture with decades in business, comprehensive benefits, paid time off, training, employee discounts, and strong growth opportunities within a large automotive group.

Qualifications

• Automotive Service Management experience in a high-volume dealership.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and comfort with technology.
• Valid Driver’s License and maintain a good driving record.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with company driving policy.

Responsibilities

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
• Driving a highly efficient service operation to quickly service customers while ensuring a fix it right the first time experience.
• Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes.
• Attracting, developing, and retaining the best talent for the Service Department.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is ready with proper displays and information for customers.
• Managing the business in accordance with Napleton and manufacturer requirements and processes.
• Analyzing the business to determine opportunities and developing action plans to improve performance.
• Driving the business through day-to-day involvement in operations.

Education

High School Diploma or equivalent

Job description

The Ed Napleton Automotive Group is seeking an Automotive Service Manager I to lead the Service Department at Napleton River Oaks Honda. This role drives department performance by attracting, developing, and retaining top talent and by delivering an exceptional service experience for customers.

We offer a family-owned culture with decades in business, comprehensive benefits, paid time off, training, employee discounts, and strong growth opportunities within a large automotive group.