Automotive Service Manager

Napleton Automotive Group; Lansing (IL); On-site; USD 100,000 - 123,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Sick Time

Paid Training

Discounts on products, services, and?s

Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking an Automotive Service Manager I to lead the Service Department at Napleton River Oaks Honda. This role drives department performance by attracting, developing, and retaining top talent and by delivering an exceptional service experience for customers.

We offer a family-owned culture with decades in business, comprehensive benefits, paid time off, training, employee discounts, and strong growth opportunities within a large automotive group.

Qualifications

• Automotive Service Management experience in a high-volume dealership.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and comfort with technology.
• Valid Driver’s License and maintain a good driving record.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with company driving policy.

Responsibilities

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
• Driving a highly efficient service operation to quickly service customers while ensuring a fix it right the first time experience.
• Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes.
• Attracting, developing, and retaining the best talent for the Service Department.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is ready with proper displays and information for customers.
• Managing the business in accordance with Napleton and manufacturer requirements and processes.
• Analyzing the business to determine opportunities and developing action plans to improve performance.
• Driving the business through day-to-day involvement in operations.

Education

High School Diploma or equivalent

Job description

The Ed Napleton Automotive Group is looking for our next Automotive Service Manager llocated at Napleton River Oaks Honda, TheAutomotive Service Manager is the leader of the Service Department within Napleton’s dealerships. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating an exceptional service experience for our customers.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of $9,000-$11,000 per month
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
• Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
• Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes.
• Attracting, developing, and retaining the very best talent for the Service Department.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is customer-customer ready with proper displays and information.
• Managing the business in accordance with Napleton and the manufacturer requirements and processes.
• Analyzing the business to determine opportunities and developing actions plans to improve performance.
• Driving the business though day to day involvement in the operations.

Job Requirements:

• High School Diploma or equivalent.
• Automotive Service Management experience in a high -volume dealership
• Ability to set and achieve targeted goals
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology
• Valid Driver’s License and have and maintain an acceptable driving record.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Automotive Service Manager, Dealership Service Manager, Fixed Operations Manager