Automotive Service Director: Lead Team, Drive Performance

Volkswagen-of-Orlando; Orlando (FL); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and 


Discounts on products, services, and 


Fantastic Growth Opportunities

Family Owned and Operated – 90+ years

Job summary

The Ed Napleton Automotive Group seeks an Automotive Service Director to lead the Service Department at Napleton Volkswagen of Orlando and Sanford. This role drives service performance, talent development, and an exceptional customer experience across a growing dealership network.

Join a family-owned, nationally expanding group offering strong incentive-based pay potential, comprehensive benefits, and clear growth opportunities in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Automotive Service Management experience.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology.
• Valid Driver’s License and have and maintain an acceptable driving record.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
• Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
• Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes.
• Attracting, developing, and retaining the very best talent for the Service Department.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is customer-customer ready with proper displays and information.
• Managing the business in accordance with Napleton and the manufacturer requirements and processes.
• Analyzing the business to determine opportunities and developing actions plans to improve performance.
• Driving the business though day to day involvement in the operations.

Skills

Automotive service management

Goal setting & achievement

Talent attraction & development

Technology experience

Driver's license

Education

High School Diploma or equivalent

Job description

The Ed Napleton Automotive Group seeks an Automotive Service Director to lead the Service Department at Napleton Volkswagen of Orlando and Sanford. This role drives service performance, talent development, and an exceptional customer experience across a growing dealership network.

Join a family-owned, nationally expanding group offering strong incentive-based pay potential, comprehensive benefits, and clear growth opportunities in a fast-paced environment.