Automotive Service Manager — Lead Team & Profitability

DARCARS Automotive Group; Lanham (MD); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Comprehensive Benefits Plan including

401k

Paid Holidays & PTO

Employee discounts on vehicle services

Internal career advancement

Community service initiatives

Résumé du poste

DARCARS Automotive Group in Lanham, MD, is seeking a Service Manager for our Kia dealership. You will lead the service department, drive profitability, and deliver the Kia ownership experience.

The role requires 4+ years in automotive service and 5+ years in dealership service leadership, with a proven track record of increasing revenue, improving technician productivity, and coaching teams to excel in a fast-paced environment.

Qualifications

• 4+ years of automotive service technical experience.
• 5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor.
• Proven track record of increasing service revenue, technician productivity, and customer satisfaction.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, organizational, and problem-solving abilities.
• Experience managing dealership service operations, departmental budgets, and key performance metrics.
• Knowledge of warranty procedures, repair order management, and manufacturer service standards.

Responsabilités

• Lead all service department operations to maximize profitability, efficiency, and customer retention.
• Drive performance through key service metrics, including repair order growth, technician productivity, and warranty performance.
• Recruit, train, coach, and develop service advisors and technicians.
• Build a positive, performance-driven culture focused on accountability and continuous improvement.
• Resolve customer concerns professionally while delivering an outstanding Kia ownership and service experience.
• Develop and execute strategies to achieve departmental goals, revenue targets, and financial objectives.
• Monitor budgets, control expenses, and maintain high operational standards.
• Ensure compliance with Kia manufacturer requirements and all applicable regulations.
• Maintain strong working relationships between service, parts, and sales departments.
• Oversee workflow, scheduling, and shop efficiency to ensure timely, high-quality repairs.
• Monitor warranty claims, repair quality, and service processes to reduce comebacks and improve customer satisfaction.

Description du poste

DARCARS Automotive Group in Lanham, MD, is seeking a Service Manager for our Kia dealership. You will lead the service department, drive profitability, and deliver the Kia ownership experience.

The role requires 4+ years in automotive service and 5+ years in dealership service leadership, with a proven track record of increasing revenue, improving technician productivity, and coaching teams to excel in a fast-paced environment.