Automotive Service Manager

DARCARS Automotive Group; Lanham (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Benefits Plan including

401k

Paid Holidays & PTO

Employee discounts on vehicle services

Internal career advancement

Community service initiatives

Job summary

DARCARS Automotive Group in Lanham, MD, is seeking a Service Manager for our Kia dealership. You will lead the service department, drive profitability, and deliver the Kia ownership experience.

The role requires 4+ years in automotive service and 5+ years in dealership service leadership, with a proven track record of increasing revenue, improving technician productivity, and coaching teams to excel in a fast-paced environment.

Qualifications

• 4+ years of automotive service technical experience.
• 5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor.
• Proven track record of increasing service revenue, technician productivity, and customer satisfaction.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, organizational, and problem-solving abilities.
• Experience managing dealership service operations, departmental budgets, and key performance metrics.
• Knowledge of warranty procedures, repair order management, and manufacturer service standards.

Responsibilities

• Lead all service department operations to maximize profitability, efficiency, and customer retention.
• Drive performance through key service metrics, including repair order growth, technician productivity, and warranty performance.
• Recruit, train, coach, and develop service advisors and technicians.
• Build a positive, performance-driven culture focused on accountability and continuous improvement.
• Resolve customer concerns professionally while delivering an outstanding Kia ownership and service experience.
• Develop and execute strategies to achieve departmental goals, revenue targets, and financial objectives.
• Monitor budgets, control expenses, and maintain high operational standards.
• Ensure compliance with Kia manufacturer requirements and all applicable regulations.
• Maintain strong working relationships between service, parts, and sales departments.
• Oversee workflow, scheduling, and shop efficiency to ensure timely, high-quality repairs.
• Monitor warranty claims, repair quality, and service processes to reduce comebacks and improve customer satisfaction.

Job description

We are now hiring a Service Manager for our Kia dealership! We are seeking an experienced, motivated, and results-driven automotive professional to lead our service department, drive operational performance, and deliver the exceptional customer experience Kia owners expect.

This is a high-impact leadership opportunity for a service professional who thrives in a fast-paced dealership environment, knows how to develop high-performing teams, and understands how to build a profitable, customer-focused service operation.

If you are a hands‑on leader with a passion for operational excellence, team development, and customer satisfaction, we want to hear from you!

We are now hiring a Service Manager for our Kia dealership! We are seeking an experienced, motivated, and results-driven automotive professional to lead our service department, drive operational performance, and deliver the exceptional customer experience Kia owners expect.

This is a high-impact leadership opportunity for a service professional who thrives in a fast-paced dealership environment, knows how to develop high-performing teams, and understands how to build a profitable, customer-focused service operation.

If you are a hands‑on leader with a passion for operational excellence, team development, and customer satisfaction, we want to hear from you!

What You'll Do

• Lead all service department operations to maximize profitability, efficiency, and customer retention
• Drive performance through key service metrics, including:
  • Repair order growth
  • Technician productivity and efficiency
  • Sales per repair order
  • Warranty performance and comeback reduction
  • Customer satisfaction and retention
• Recruit, train, coach, and develop service advisors and technicians
• Build a positive, performance-driven culture focused on accountability, teamwork, and continuous improvement
• Resolve customer concerns professionally while delivering an outstanding Kia ownership and service experience
• Develop and execute strategies to achieve departmental goals, revenue targets, and financial objectives
• Monitor budgets, control expenses, and maintain high operational standards
• Ensure compliance with Kia manufacturer requirements and all applicable federal, state, and local regulations
• Maintain strong working relationships between the service, parts, and sales departments
• Oversee workflow, scheduling, and shop efficiency to ensure timely, high-quality repairs
• Monitor warranty claims, repair quality, and service processes to reduce comebacks and improve customer satisfaction

Qualifications

• 4+ years of automotive service technical experience
• 5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor
• Proven track record of increasing service revenue, technician productivity, and customer satisfaction
• Strong leadership, coaching, and team-building skills
• Excellent communication, organizational, and problem-solving abilities
• Experience managing dealership service operations, departmental budgets, and key performance metrics
• Knowledge of warranty procedures, repair order management, and manufacturer service standards
• Ability to lead a fast‑paced service department while maintaining high standards of quality and customer care
• Kia dealership experience preferred; experience with other automotive brands will also be considered
• Previous experience managing a high-volume service department is a plus

Benefits

• Comprehensive Benefits Plan including 401k
• Paid Holidays & PTO
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

#indeedhigh