Kia Service Manager: Lead a High-Impact Service Team

Palmen-Auto-Stores; Kenosha (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off

Flexible scheduling

Health insurance

Wellness plans

401K with company match

Tuition reimbursement

Catered lunches on Saturdays

Employee discounts

Paid training

Job summary

Palmen Auto Stores is seeking a Kia Service Manager with a proven track record of success in import service departments. You will be accountable for prompt and effective service to our customers and drive the service department's performance by building, developing and ultimately retaining a great team.

You will develop plans to motivate, promote important trainings, and coaching performance of service advisors, technicians and porters you'll be able to find success with customer

Qualifications

• Must have at least 3 years of proven success as a Service Manager at a dealership or service repair shop
• Intermediate computer proficiency is required

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service reflective through the department CSI and through the Kia manufacturer standards
• Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner
• Ensure the correct handling of all aspects of the service transaction by thoroughly hiring, training and monitoring employees daily
• Serving as a liaison between service advisors, technicians and customers
• Manage and Hire Service Department employees - technicians and service advisors prioritize required services

Skills

Service Manager

Leadership

Customer service

Communication

CDK/ADP

Tools

CDK/ADP

Job description

Palmen Auto Stores is seeking a Kia Service Manager with a proven track record of success in import service departments. You will be accountable for prompt and effective service to our customers and drive the service department's performance by building, developing and ultimately retaining a great team.

You will develop plans to motivate, promote important trainings, and coaching performance of service advisors, technicians and porters you'll be able to find success with customer