Automotive Service Manager

Darcars; Lanham (MD); Presencial; USD 85.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k Plan

Paid Holidays & PTO

Employee discounts on vehicle, parts,

Internal career advancement

Community service initiatives

Descripción de la vacante

Darcars in Lanham, MD is seeking a Service Manager for our Kia dealership to lead the service department and drive profitability and customer satisfaction.

The ideal candidate has extensive automotive service leadership experience, outstanding communication, and a proven track record of growing service revenue while maintaining high quality and compliance with Kia standards.

Formación

• 4+ years of automotive service technical experience.
• 5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor.
• Proven track record of increasing service revenue, technician productivity, and customer satisfaction.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, organizational, and problem-solving abilities.
• Experience managing dealership service operations, departmental budgets, and key performance metrics.
• Knowledge of warranty procedures, repair order management, and manufacturer service standards.
• Ability to lead a fast-paced service department while maintaining high standards of quality and customer care.

Responsabilidades

• Lead all service department operations to maximize profitability, efficiency, and customer retention.
• Drive performance through key service metrics, including repair order growth, technician productivity, and customer satisfaction.
• Recruit, train, coach, and develop service advisors and technicians.
• Build a positive, performance-driven culture focused on accountability, teamwork, and continuous improvement.
• Resolve customer concerns professionally while delivering an outstanding Kia ownership and service experience.
• Develop and execute strategies to achieve departmental goals, revenue targets, and financial objectives.
• Monitor budgets, control expenses, and maintain high operational standards.
• Ensure compliance with Kia manufacturer requirements and all applicable federal, state, and local regulations.
• Maintain strong working relationships between the service, parts, and sales departments.
• Oversee workflow, scheduling, and shop efficiency to ensure timely, high-quality repairs.
• Monitor warranty claims, repair quality, and service processes to reduce comebacks and improve customer satisfaction.

Conocimientos

Leadership

Coaching

Team building

Communication

Problem solving

Organization

Budgeting

KPI management

Customer service

Descripción del empleo

We are now hiring a Service Manager for our Kia dealership!

We are seeking an experienced, motivated, and results-driven automotive professional to lead our service department, drive operational performance, and deliver the exceptional customer experience Kia owners expect.

This is a high-impact leadership opportunity for a service professional who thrives in a fast-paced dealership environment, knows how to develop high-performing teams, and understands how to build a profitable, customer-focused service operation.

If you are a hands-on leader with a passion for operational excellence, team development, and customer satisfaction, we want to hear from you!

What You'll Do

• Lead all service department operations to maximize profitability, efficiency, and customer retention.
• Drive performance through key service metrics, including:
  • Repair order growth
  • Technician productivity and efficiency
  • Sales per repair order
  • Warranty performance and comeback reduction
  • Customer satisfaction and retention
• Recruit, train, coach, and develop service advisors and technicians.
• Build a positive, performance-driven culture focused on accountability, teamwork, and continuous improvement.
• Resolve customer concerns professionally while delivering an outstanding Kia ownership and service experience.
• Develop and execute strategies to achieve departmental goals, revenue targets, and financial objectives.
• Monitor budgets, control expenses, and maintain high operational standards.
• Ensure compliance with Kia manufacturer requirements and all applicable federal, state, and local regulations.
• Maintain strong working relationships between the service, parts, and sales departments.
• Oversee workflow, scheduling, and shop efficiency to ensure timely, high-quality repairs.
• Monitor warranty claims, repair quality, and service processes to reduce comebacks and improve customer satisfaction.

Qualifications

• 4+ years of automotive service technical experience.
• 5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor.
• Proven track record of increasing service revenue, technician productivity, and customer satisfaction.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, organizational, and problem-solving abilities.
• Experience managing dealership service operations, departmental budgets, and key performance metrics.
• Knowledge of warranty procedures, repair order management, and manufacturer service standards.
• Ability to lead a fast-paced service department while maintaining high standards of quality and customer care.
• Kia dealership experience preferred; experience with other automotive brands will also be considered.
• Previous experience managing a high-volume service department is a plus.

Benefits

• Comprehensive Benefits Plan including 401k
• Paid Holidays & PTO
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.