Automotive Service Manager: Lead Team, Drive Profitability

Dennis & Co. Auto Group; Flanders (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) retirement plan

Job summary

Eagle Kia/Chevy is seeking an experienced Service Manager to lead our service department, motivate a high-performing team, and deliver an exceptional customer experience. This hands-on leadership role focuses on improving performance, profitability, and quality while maintaining superior customer satisfaction.

You will manage advisors and technicians, monitor labor sales, and ensure accurate estimates and timely vehicle delivery. A strong track record in dealership service operations is required.

Qualifications

• Experience leading a dealership service department.
• Strong leadership and team-building skills.
• Proven ability to improve productivity and customer satisfaction.
• Knowledge of service operations, repair orders, and labor sales.
• Excellent organizational and problem-solving abilities.
• Results-driven with focus on development and excellence.

Responsibilities

• Lead daily service department operations to maximize efficiency and customer satisfaction.
• Coach and develop service advisors, technicians, and support staff.
• Monitor labor sales, productivity, and profitability.
• Ensure quality repairs, accurate estimates, and timely vehicle delivery.
• Resolve customer concerns and build long-term relationships.
• Oversee scheduling, workflow, and technician efficiency.
• Maintain compliance with dealership policies and safety standards.
• Partner with leadership to achieve department goals.

Skills

Leadership

Team development

Communication

Operations management

Job description

Eagle Kia/Chevy is seeking an experienced Service Manager to lead our service department, motivate a high-performing team, and deliver an exceptional customer experience. This hands-on leadership role focuses on improving performance, profitability, and quality while maintaining superior customer satisfaction.

You will manage advisors and technicians, monitor labor sales, and ensure accurate estimates and timely vehicle delivery. A strong track record in dealership service operations is required.