Lead Automotive Service Operations Manager

DARCARS Automotive Group; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k

Paid holidays & PTO

Employee discounts on vehicle, parts,和

Job summary

DARCARS Automotive Group is seeking an experienced Service Manager for our Kia dealership. You will lead the service department, drive profitability, and ensure an exceptional customer experience for Kia owners daily.

You’ll build high-performing teams, manage budgets and KPIs, and collaborate with parts and sales to uphold high quality and accountability. This role suits hands-on leaders who thrive in fast-paced dealership environments.

Qualifications

• 4+ years of automotive service technical experience.
• 5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor.
• Proven track record of increasing service revenue, technician productivity, and customer satisfaction.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, organizational, and problem-solving abilities.
• Experience managing dealership service operations, departmental budgets, and key performance metrics.
• Knowledge of warranty procedures, repair order management, and manufacturer service standards.
• Ability to lead a fast-paced service department while maintaining high standards of quality and customer care.
• Kia dealership experience preferred; experience with other automotive brands will also be considered.
• Previous experience managing a high-volume service department is a plus.

Responsibilities

• Lead all service department operations to maximize profitability, efficiency, and customer retention.
• Drive performance through key service metrics, including: Repair order growth.
• Increase technician productivity and efficiency.
• Improve sales per repair order and warranty performance.
• Enhance customer satisfaction and retention.
• Recruit, train, coach, and develop service advisors and technicians.
• Build a positive, performance-driven culture focused on accountability and teamwork.
• Resolve customer concerns professionally while delivering an outstanding Kia ownership and service experience.
• Develop and execute strategies to achieve departmental goals, revenue targets, and financial objectives.
• Monitor budgets, control expenses, and maintain high operational standards.
• Ensure compliance with Kia manufacturer requirements and all applicable regulations.
• Maintain strong relationships between service, parts, and sales departments.
• Oversee workflow, scheduling, and shop efficiency to ensure timely, high-quality repairs.
• Monitor warranty claims, repair quality, and service processes to reduce comebacks and improve customer satisfaction.

Skills

Leadership

Team building

Communication

Problem solving

Organizational skills

Customer service

Strategic thinking

Budget management

Job description

DARCARS Automotive Group is seeking an experienced Service Manager for our Kia dealership. You will lead the service department, drive profitability, and ensure an exceptional customer experience for Kia owners daily.

You’ll build high-performing teams, manage budgets and KPIs, and collaborate with parts and sales to uphold high quality and accountability. This role suits hands-on leaders who thrive in fast-paced dealership environments.