Service Manager

Brustolon; Springfield (VT); On-site; USD 77,000 - 96,000; Full time

Benefits offered by this job

Opportunities for professional growth

Supportive and collaborative work环境

Health and wellness benefits

Employee discounts on vehicles and</n>

Job summary

Casey CDJR in Springfield, VT is seeking a dedicated Service Manager to lead the service department and drive exceptional customer satisfaction. The role requires strong leadership, automotive service expertise, and the ability to foster a positive environment for both customers and staff.

You will oversee daily operations, manage and train staff, and collaborate with parts and sales to optimize workflow. A fast-paced setting and a valid driver's license are required for success.

Qualifications

• Proven experience in a service management role, preferably in the automotive industry.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Knowledge of automotive service processes and technologies.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Valid driver's license.

Responsibilities

• Oversee daily operations of the service department to ensure efficiency and quality service delivery.
• Manage and develop service staff, including training, scheduling, and performance evaluations.
• Maintain excellent customer relations by addressing and resolving service issues promptly and professionally.
• Ensure compliance with all company policies, safety regulations, and industry standards.
• Collaborate with parts and sales departments to optimize workflow and customer satisfaction.
• Monitor service metrics and prepare reports to drive continuous improvement.

Skills

Leadership

Team management

Communication

Customer service

Automotive service knowledge

Valid driver's license

Job description

Casey CDJR is seeking a dedicated and experienced Service Manager to join our team in Springfield, VT. This role is critical in ensuring the highest levels of customer satisfaction and efficient management of our service department. The ideal candidate will possess strong leadership skills, a passion for automotive service excellence, and the ability to foster a positive environment for both customers and staff.

Responsibilities

• Oversee daily operations of the service department to ensure efficiency and quality service delivery.
• Manage and develop service staff, including training, scheduling, and performance evaluations.
• Maintain excellent customer relations by addressing and resolving service issues promptly and professionally.
• Ensure compliance with all company policies, safety regulations, and industry standards.
• Collaborate with parts and sales departments to optimize workflow and customer satisfaction.
• Monitor service metrics and prepare reports to drive continuous improvement.

Requirements

• Proven experience in a service management role, preferably in the automotive industry.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Knowledge of automotive service processes and technologies.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Valid driver's license.

Benefits

• Competitive compensation of $1,800.00 per week, paid weekly.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.
• Health and wellness benefits available.
• Employee discounts on vehicles and services.

About the Company

Casey CDJR is a trusted automotive dealership located in Springfield, VT, dedicated to delivering exceptional service and quality vehicles to our community. As part of our team, you will be joining a company committed to integrity, customer satisfaction, and continuous improvement. We pride ourselves on fostering a welcoming atmosphere for both our customers and employees.