Automotive Service Manager — Lead Team & Delight Customers

Ourisman Lexus of Rockville; Rockville (MD); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) matching

Paid time off

Holidays

Professional development

Job summary

Ourisman Lexus of Rockville seeks an experienced Service Manager to lead the service department and drive efficient, profitable operations while upholding exceptional customer service.

You will oversee Service Advisors, Technicians, and support staff, set performance goals with the Service Director, ensure regulatory compliance, and manage the department budget to achieve profitability targets.

Qualifications

• Proven experience as a Service Manager or similar role in the automotive industry.
• Strong leadership and management skills, with the ability to motivate and develop a team.
• Comprehensive understanding of automotive systems, repair processes, and service operations.
• Excellent customer service skills, with the ability to handle challenging situations professionally.

Responsibilities

• Manage and lead the service department team to ensure cohesive and efficient operation.
• Ensure high customer satisfaction by resolving complaints promptly.
• Collaborate with the Service Director to set performance goals and monitor progress.
• Ensure compliance with regulations, safety standards, and company policies.
• Manage the department budget and implement profitability strategies.

Skills

Leadership

Customer service

Automotive knowledge

Budgeting

Job description

Ourisman Lexus of Rockville seeks an experienced Service Manager to lead the service department and drive efficient, profitable operations while upholding exceptional customer service.

You will oversee Service Advisors, Technicians, and support staff, set performance goals with the Service Director, ensure regulatory compliance, and manage the department budget to achieve profitability targets.