Automotive Service Manager - Lead Team & Drive Profit

Antwerpen Automotive Group; Baltimore (MD); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Vacation pay after 1 year

Sick days available upon hire

Professional development opportunities

Job summary

Antwerpen Automotive Group in Baltimore, MD is seeking an experienced Automotive Service Manager to lead our service department. You will oversee daily operations, drive customer satisfaction, and raise efficiency and profitability through standardized processes.

Ideal candidates have proven leadership, strong communication skills, and a track record of improving service workflows. This on-site role includes managing budgets, coordinating with Parts and Sales, and ensuring regulatory compliance.

Qualifications

• Proven experience as an Automotive Service Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze and improve service department processes.

Responsibilities

• Manage daily operations of the service department, ensuring high-quality service delivery and customer satisfaction.
• Lead, train, and motivate service technicians and staff to achieve performance targets.
• Develop and implement service processes and standards to improve efficiency and profitability.
• Coordinate with parts and sales departments to ensure seamless workflow.
• Monitor and manage departmental budget, labor costs, and inventory levels.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Skills

Leadership

Team management

Communication

Process improvement

Problem-solving

Industry knowledge

Tools

Automotive service software

Job description

Antwerpen Automotive Group in Baltimore, MD is seeking an experienced Automotive Service Manager to lead our service department. You will oversee daily operations, drive customer satisfaction, and raise efficiency and profitability through standardized processes.

Ideal candidates have proven leadership, strong communication skills, and a track record of improving service workflows. This on-site role includes managing budgets, coordinating with Parts and Sales, and ensuring regulatory compliance.