Automotive Service Manager - Lead High-Performance Team

Socket.dev; Worcester (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

VIP is seeking a Service Manager to lead a dynamic automotive service team. You will ensure a safe, compliant, and customer-centric operation while guiding associates through training and development to achieve service excellence.

Responsibilities include staffing, scheduling, daily communications, policy enforcement, and coordinating with management to deliver outstanding vehicle care and customer satisfaction.

Qualifications

• Strong people management and leadership abilities.
• Excellent verbal and written communication skills.
• Solid business sense with ability to analyze, prioritize and implement solutions.
• Strong organizational and time management skills.
• Comprehensive understanding of automotive servicing.

Responsibilities

• Ensure workplace safety is Priority #1 and enforce safety policies.
• Build an extraordinary team delivering superior customer experience.
• Schedule the team to meet customer needs during all hours.
• Communicate with team through daily huddles and meetings.
• Train, support, and guide staff through processes and certifications.
• Oversee dispatching, work orders, and off-site trainings.

Job description

VIP is seeking a Service Manager to lead a dynamic automotive service team. You will ensure a safe, compliant, and customer-centric operation while guiding associates through training and development to achieve service excellence.

Responsibilities include staffing, scheduling, daily communications, policy enforcement, and coordinating with management to deliver outstanding vehicle care and customer satisfaction.