Automotive Service Manager: Lead Operations & Growth

United Access L.L.C.; Eugene (OR); On-site; USD 66,000 - 76,000; Full time

Job summary

United Access L.L.C. in Eugene, Oregon, is seeking a Service Manager to lead the service department and drive performance, customer satisfaction, and profitability. This is a high-impact leadership role with ownership of operations, team performance, and service outcomes.

You will manage daily service operations, coach technicians, optimize workflow, and ensure accurate service records while using DMS and service software. A strong customer focus and commitment to quality are essential.

Qualifications

• 3+ years of automotive or dealership service experience.
• 2+ years of leadership experience managing technicians or service teams.
• Strong customer service and communication skills.
• Proficiency with DMS and service-related software.

Responsibilities

• Lead daily service department operations, including scheduling and quality control.
• Coach and develop service technicians and staff.
• Ensure timely, high-quality vehicle service, repairs, and installations.
• Oversee service records, billing, inventory and parts coordination.

Skills

Leadership

Customer service

Communication

Multitasking

Attention to detail

DMS usage

Tools

Dealertrack

Reynolds & Reynolds

CDK Global

CRM systems

Microsoft Office

Job description

United Access L.L.C. in Eugene, Oregon, is seeking a Service Manager to lead the service department and drive performance, customer satisfaction, and profitability. This is a high-impact leadership role with ownership of operations, team performance, and service outcomes.

You will manage daily service operations, coach technicians, optimize workflow, and ensure accurate service records while using DMS and service software. A strong customer focus and commitment to quality are essential.