Automotive Service Manager: Lead & Develop Tech Team

3M HEALTHCARE; Texas; Sur place; USD 41 000 - 61 000; Plein temps

Avantages offerts par ce poste

On-the-job training

ASE certifications

Résumé du poste

Bridgestone seeks an experienced Auto Service Manager to lead and coach technicians, schedule work, and oversee hiring and training. You will ensure quality, customer satisfaction, and seamless store operations while driving service sales.

Responsibilities include coordinating daily service tasks, maintaining compliance, managing inventory and paperwork, and acting as the main point of contact for customers. A strong automotive background and people skills are essential.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem-solving skills for customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Strong teammate and customer communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Valid automotive driver’s license at all times for test driving customers’ vehicles.
• 2-year college degree or equivalent.

Responsabilités

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment including proficient management of paperwork, customer interactions, financial transactions, and adherence to company policies and standards.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Connaissances

Customer communication

People management

Inventory management

Scheduling

Auto service expertise

Recruitment

Problem-solving

Formation

High School Diploma or equivalent

2-year college degree or equivalent

Description du poste

Bridgestone seeks an experienced Auto Service Manager to lead and coach technicians, schedule work, and oversee hiring and training. You will ensure quality, customer satisfaction, and seamless store operations while driving service sales.

Responsibilities include coordinating daily service tasks, maintaining compliance, managing inventory and paperwork, and acting as the main point of contact for customers. A strong automotive background and people skills are essential.