Automotive Service Manager - Lead a High-Performance Team

CarShop US; Cranberry Township (Butler County); Presencial; USD 80.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) with company match

Paid vacation

Employee discounts

Training & development

Career advancement opportunities

Fortune 500 stability

Team-oriented culture

Descripción de la vacante

CarShop US is seeking an experienced Automotive Retail Service Manager to lead our Cranberry Service Department. You will develop people, optimize operations, and drive performance to deliver an exceptional customer experience.

As part of a Fortune 500 organization, CarShop offers stability, growth opportunities, and a team-focused culture. You will coach advisors and technicians, manage schedules, and uphold CarShop's values in a high‑performing environment.

Formación

• Automotive retail service management experience required.
• Proven experience leading and developing Service Advisors and Technicians.
• Strong understanding of automotive service operations and workflow.
• Demonstrated ability to achieve performance, productivity, and customer service goals.

Responsabilidades

• Lead and manage daily Retail Service Department operations.
• Coach, train, and develop Service Advisors and Service Technicians.
• Manage technician and advisor scheduling to maximize productivity and efficiency.
• Monitor departmental performance and drive the team toward established goals.
• Ensure Service Advisors consistently deliver exceptional customer experience.
• Identify opportunities to improve processes, productivity, and overall department performance.
• Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments.
• Address customer concerns professionally and work toward effective resolutions.

Conocimientos

Leadership

Coaching

Team building

Customer service

Communication

Problem solving

Organization

Ownership

Descripción del empleo

CarShop US is seeking an experienced Automotive Retail Service Manager to lead our Cranberry Service Department. You will develop people, optimize operations, and drive performance to deliver an exceptional customer experience.

As part of a Fortune 500 organization, CarShop offers stability, growth opportunities, and a team-focused culture. You will coach advisors and technicians, manage schedules, and uphold CarShop's values in a high‑performing environment.