Auto Service Manager: Lead a High-Performance Team

Colonial Group; Topsham (ME); On-site; USD 65,000 - 90,000; Full time

Job summary

VIP seeks a Service Manager to lead a high-performing automotive service team in a busy shop environment. You will champion safety, quality, and customer satisfaction while directing service desk operations and technician dispatch.

The role emphasizes building a strong culture, ensuring training completion, and maintaining compliance with all policies and regulations to deliver exceptional service.

Qualifications

• Strong people management and leadership abilities.
• Excellent verbal and written communication skills.
• Solid organizational and time management capability.
• Broad understanding of automotive servicing and industry practices.

Responsibilities

• Maintain workplace safety as Priority #1 and ensure safety training is completed.
• Build and lead an extraordinary service team with effective scheduling and coaching.
• Oversee service desk operations and proper dispatching of work orders to technicians.
• Ensure compliance with Code of Ethics and all applicable regulations.
• Coordinate with management and policy admins to uphold service standards.

Skills

People management

Leadership

Communication

Time management

Organizational skills

Automotive servicing knowledge

Education

Associate degree or technical training

Two years automotive service management experience

Job description

VIP seeks a Service Manager to lead a high-performing automotive service team in a busy shop environment. You will champion safety, quality, and customer satisfaction while directing service desk operations and technician dispatch.

The role emphasizes building a strong culture, ensuring training completion, and maintaining compliance with all policies and regulations to deliver exceptional service.