Automotive Service Manager – Lead Team & Customer Experience

Family Car Group; Shreveport (LA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Zusammenfassung

Family Car Group is seeking a Service Manager for a franchise automotive dealership to lead and develop a high-performing service team. The role emphasizes customer service excellence, operations oversight, and strategic collaboration with the service director and general manager.

The ideal candidate will have an associate degree or equivalent, with experience in service management, payroll coordination, and OSHA compliance, to drive productivity and service quality in a busy dealership

Qualifikationen

• Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Aufgaben

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues.
• Monitor automotive repair/maintenance to prevent operational delays.
• Work with service director to set departmental objectives.
• Recruit, interview and train service staff.
• Maintain daily sales and production records as prescribed by upper management.
• Review and evaluate service sales performance.
• Enforce OSHA requirements, procedures and regulations.
• Conduct weekly department meetings/attend weekly manager meetings.
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager.
• Maintain the facility and equipment.

Ausbildung

Associate's degree or equivalent from two-year college or technical school

Jobbeschreibung

Family Car Group is seeking a Service Manager for a franchise automotive dealership to lead and develop a high-performing service team. The role emphasizes customer service excellence, operations oversight, and strategic collaboration with the service director and general manager.

The ideal candidate will have an associate degree or equivalent, with experience in service management, payroll coordination, and OSHA compliance, to drive productivity and service quality in a busy dealership