Automotive Service Sales & Customer Experience Lead

Evans Motors; Fort Wayne (IN); On-site; USD 60,000 - 75,000; Full time

Job summary

Evans Motors is seeking a Service Department Supervisor to lead a high-performing team focused on delivering exceptional customer satisfaction. You will drive service profitability, support technicians, and ensure timely, compliant operations across all customer interactions.

The ideal candidate will have prior sales and supervisory experience, a high school diploma or equivalent, and a valid driver's license. Strong communication skills and computer proficiency are essential in this role.

Qualifications

• High School diploma or equivalent required.
• Ability to read, comprehend, and execute detailed written and verbal instructions and technical information.
• Prior sales experience and supervisory or management experience are highly preferred.
• A valid driver’s license with an acceptable driving record is required.
• Professional personal appearance and excellent oral and written communication skills are expected.
• Proficiency with basic computer systems and software applications is required.

Responsibilities

• Develop and expand the dealership's customer base.
• Establish and maintain rigorous standards for customer service excellence.
• Build, train, and sustain a high-performing service organization focused on customer satisfaction.
• Drive service team profitability through the promotion and sale of high-quality automotive services.
• Maintain compliance with all relevant local, state, and federal regulations governing service operations.
• Support technicians in executing accurate, first-time repair procedures.
• Establish, monitor, and achieve daily operational objectives.
• Manage all client communications proactively throughout the repair process.
• Assist the sales department in facilitating new and pre-owned vehicle transactions.

Skills

Sales experience

Supervisory experience

Communication skills

Customer service

Education

High School diploma or equivalent

Tools

Computer proficiency

Job description

Evans Motors is seeking a Service Department Supervisor to lead a high-performing team focused on delivering exceptional customer satisfaction. You will drive service profitability, support technicians, and ensure timely, compliant operations across all customer interactions.

The ideal candidate will have prior sales and supervisory experience, a high school diploma or equivalent, and a valid driver's license. Strong communication skills and computer proficiency are essential in this role.