Automotive Service Manager

Silver Lake Auto & Tire Centers; Town of Brookfield (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Monday through Friday schedule—no Week

Growth and development opportunities

Medical, dental, and vision insurance

401(k) with aggressive company match

Generous PTO and paid holidays

Tuition assistance

Paid uniforms

Job summary

Silver Lake Auto & Tire Centers is seeking an Automotive Service Manager to lead daily operations, mentor the Shop Foreman and Service Advisors, and deliver world-class customer service. This role offers a Monday–Friday schedule, strong compensation ($90–$130K), comprehensive benefits, and growth opportunities within a culture that values integrity, teamwork, and career development.

You will oversee staffing, profitability, inventory, and training while upholding location standards and a

Qualifications

• In-depth knowledge of automotive service operations.
• Proven leadership in a similar role.
• Excellent communication and problem-solving skills.
• Self-motivated with the ability to set priorities.

Responsibilities

• Create an exceptional experience for team members to thrive by fostering engagement and effective communication.
• Understand, track, and analyze production and sales metrics.
• Develop and communicate a production plan based on capacity and workflow.
• Maintain proper communication between sales and production staff.
• Assist and empower the Service Advisor team to meet goals and performance metrics.
• Own gross profit by managing parts and labor margins and inventory control.
• Monitor shop productivity and identify opportunities for improvement.
• Ensure staffing and coverage through recruitment and scheduling.
• Interview and build a pipeline of future employees.
• Provide continuous training and career development for team members.
• Hire, train, and lead location staff with focus on culture and cohesion.
• Maintain a professional image and uphold location standards.
• Oversee loaner vehicle readiness and safety.
• Manage inventory, building supplies, and operational resources.

Skills

Leadership experience

Communication skills

Problem solving

Self-motivated

Job description

Automotive Service Manager – Lead, Inspire, Succeed

Enjoy a higher quality of life with a 5-day work week, competitive pay/benefits, and the opportunity to be part of a different kind of auto repair company.

We are innovative, caring professionals who love creating exceptional experiences for our team members to thrive. As an automotive service manager, you’ll lead with integrity, focus on people, and drive operational excellence every day while delivering world-class customer service.

The automotive service manager is responsible for the overall operation of the store, including managing and supporting the Shop Foreman, Service Advisors, and other support staff. General duties include daily operations management, serving customers, supporting direct reports in their personal and professional development, staffing the location, managing profitability of sales, ensuring smooth facility operations, maintaining a clean and organized work environment, and overseeing project management at the location.

Key Responsibilities:

• Create an exceptional experience for team members to thrive by fostering engagement, encouraging solutions, and facilitating effective communication.
• Understand, track, and analyze production and sales metrics.
• Develop, implement, and communicate a production plan based on capacity and workflow.
• Ensure proper communication channels are maintained between sales and production staff.
• Assist and empower the Service Advisor team to meet goals and performance metrics.
• As the automotive service manager, take ownership of gross profit by managing parts and labor margins, as well as inventory control.
• Monitor total shop productivity and identify opportunities for improvement.
• Ensure proper staffing and coverage through effective recruitment and scheduling.
• Interview and build a pipeline of future employees.
• Provide continuous training and career development for all team members.
• Hire, train, and lead location staff with a focus on company culture and cohesion.
• Maintain a professional personal image and uphold location standards.
• Oversee loaner vehicle cleanliness, safety, and readiness for customers.
• Manage inventory, building supplies, and operational resources.

Qualifications & Skills:

• In-depth knowledge of the automotive industry and service operations.
• Proven leadership experience, ideally as an automotive service manager or in a similar role.
• Excellent communication, organization, and problem-solving skills.
• Self-motivated with a high level of energy and the ability to set priorities.

What We Offer:

• Monday through Friday schedule—no weekends.
• $90-130K; Compensation is never an issue for the right candidate!
• Growth and development opportunities tailored to your career path.
• Medical, dental, and vision insurance for your entire family.
• 401(k) with aggressive company match starting after 60 days.
• Generous PTO plan plus paid holidays.
• Tuition assistance to reduce or eliminate education-related debt.
• Paid uniforms—no out-of-pocket costs.