SERVICE MANAGER

Royal Oak Ford; Royal Oak (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Aggressive bonus structure

Medical, dental, vision, disability, &

401(k) with company match

Paid time off and holidays

Continuous training and development

Job summary

Royal Oak Ford in Royal Oak, MI, is seeking an experienced Automotive Service Manager to lead a busy, warranty-compliant service department. You will optimize technician productivity, manage daily shop capacity, and drive customer loyalty.

The role requires 3–5 years in a dealership setting, strong knowledge of repair processes and parts logistics, and proficiency with CDK and DealerFx. ASE or OEM credentials are a plus; a valid driver’s license is required; excellent communication and

Qualifications

• 3–5 years of experience as an Automotive Service Manager or Assistant Service Manager within a dealership environment.
• Strong understanding of automotive repair processes, flat-rate technician scheduling, and parts department logistics.
• Proficiency with dealer management systems (CDK) and service retention software (DealerFx) is highly preferred but not required.
• ASE certifications or OEM-specific service management credentials are a strong plus.
• Excellent communication, team-building, and conflict-resolution abilities. Must possess a valid driver’s license with a clean driving record.

Responsibilities

• Train, motivate, counsel, and monitor the performance of all service advisors, technicians, and support staff.
• Manage customer relationships and retention by handling inquiries or escalations quickly, ensuring repairs are completed correctly the first time.
• Direct and schedule the daily activities of the shop, monitoring individual technician productivity and corresponding payroll documentation.
• Collaborate closely with the Parts Manager to ensure seamless parts availability and minimize vehicle downtime.
• Maintain precise reporting systems required by general management and the factory; ensure compliance with warranty guidelines and local health/safety regulations (OSHA).

Skills

Communication

Team-building

Conflict resolution

Clean driving record

Tools

CDK

DealerFx

Job description

About Our Dealership

We are a premier, fast-growing automotive dealership dedicated to providing top-tier vehicle care and unparalleled guest experiences. We believe that a high-performing service department is the heart of our business. We are seeking an experienced, high-energy Automotive Service Manager to optimize daily shop capacity, and build lasting customer loyalty. Our current Service Manager is retiring so this opening is a rare opportunity. We maintain strong stability and tenure with our staff throughout the organization. We are family owned and operated.

Position Summary

The Automotive Service Manager is responsible for running an efficient, profitable, and compliant service department. In this role, you will oversee productive staffing, technician productivity, and customer retention. Your main objective is to manage the daily inventory of technician time, ensuring it is consistently sold while maintaining strict quality control and manufacturer warranty compliance.

Key Responsibilities

• Department Leadership: Train, motivate, counsel, and monitor the performance of all service advisors, technicians, and support staff.
• Customer Satisfaction: Manage customer relationships and retention by handling inquiries or escalations quickly, ensuring repairs are completed correctly the first time.
• Workflow Optimization: Direct and schedule the daily activities of the shop, monitoring individual technician productivity and corresponding payroll documentation.
• Inventory & Parts Liaison: Collaborate closely with the Parts Manager to ensure seamless parts availability and minimize vehicle downtime.
• Compliance & Record Keeping: Maintain precise reporting systems required by general management and the factory. Ensure absolute compliance with manufacturer warranty guidelines and local health/safety regulations (OSHA).

Qualifications

• Experience: Minimum of 3-5 years of experience as an Automotive Service Manager or Assistant Service Manager within a dealership environment.
• Technical Knowledge: Strong understanding of automotive repair processes, flat-rate technician scheduling, and parts department logistics.
• Systems Familiarity: Proficiency with dealer management systems (e.g., CDK and service retention software (e.g.,DealerFx) is highly preferred but not required.
• Certifications: ASE certifications or OEM-specific service management credentials are a strong plus.
• Skills: Excellent communication, team-building, and conflict-resolution abilities. Must possess a valid driver’s license with a clean driving record.

Benefits & Perks

• Competitive base salary with an aggressive performance-driven bonus structure
• Comprehensive medical, dental, vision, disability and life insurance plans offered
• 401(k) retirement plan with company match
• Paid time off (PTO) and paid holidays
• Continuous manufacturer training and professional development opportunities.