Automotive Service Manager

Tuffy Tire & Auto 10013; River Grove (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Compensation with bonus incentives

Flexible Scheduling

Reimbursement for ASE certifications

Paid holidays

401(k)

Health insurance

Paid time off

Job summary

Tuffy Tire & Auto 10013 in River Grove, Illinois, seeks an experienced Automotive Service Manager to lead shop operations and ensure customer satisfaction. Responsibilities include managing service workflow, addressing customer concerns, and assisting in staff hiring.

The position requires strong leadership and communication skills, as well as knowledge of the automotive industry. We offer competitive compensation, flexible scheduling, and opportunities for advancement.

Qualifications

• Knowledge of the automotive industry and trends.
• Possess a state-issued driver’s license and acceptable driving record.
• Ability to interpret profit and loss statements.

Responsibilities

• Make Customer Satisfaction number one.
• Identify customer concerns and needs.
• Conduct the invoicing delivery upon completion of services.
• Assist the Store Manager to oversee all aspects of operating a service center.
• Ensure shop personnel follow inspection and safety procedures.

Skills

Customer service

Sales skills

Leadership

Communication skills

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

Benefits

• Competitive Compensation with bonus incentives
• Flexible Scheduling with a rotating day off
• Reimbursement for any successfully completed ASE certifications
• Paid holidays
• Closed on Sundays
• 401(k)
• Health insurance
• Opportunity for advancement
• Paid time off

We firmly believe that our success is a direct reflection of our talented Automotive Service Managers. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and excellent work ethic, you are the right candidate for our team.

As an Automotive Service Manager, you will be responsible for achieving positive sales and profit results. In the absence of the Store Manager, you will be the Manager on Duty. Also, the Automotive Service Manager will be focused on promoting the shop and its services through outstanding customer service, shop cleanliness, and quality workmanship.

Location: 915 IL-22, Fox River Grove, IL 60021 (between Crystal Lake and Barrington)

Responsibilities

• Make Customer Satisfaction number one
• Identify customer concerns and needs
• Professionally review all completed inspections offering solutions and benefits
• Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment
• Assist the Store Manager to oversee all aspects of operating a service center and employees for top-line sales and profits
• Assuring all shop personnel are following the processes in place for vehicle inspections, sales processes, and safety procedures
• Assist the Store Manager in hiring and maintaining a staff of professionals that reflect the company culture
• Assist the Store Manager in controlling costs, shop maintenance, cost of goods, payroll, and quality control standards

Qualifications

• Bachelor’s degree is preferred but not required; a high school diploma or GED equivalent needed
• Knowledge of the automotive industry and trends
• Possess a state-issued driver’s license and acceptable driving record to operate dealership-owned vehicles
• Strong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for success

If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team!