Automotive Service Manager

Midas; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading automotive service provider seeks an Automotive Service Manager responsible for directing a team of technicians while ensuring the highest quality of service. The role encompasses team management, service quality assurance, and compliance with company policies, aimed at providing exceptional customer service.

Qualifications

• Experience in automotive service management is preferred.
• Skills in assessing team capabilities and customer interaction are essential.

Responsibilities

• Develop and direct a team of technicians to ensure quality service.
• Manage service department activities and ensure compliance with policies.
• Supervise repair and maintenance quality while addressing staffing shortages.

Skills

Customer Service

Team Management

Technical Knowledge

Job description

Automotive Service Manager

The Automotive Service Manager is responsible for developing and directing a team of general service technicians who exemplify the highest level of quality and customer service. He/she manages and directs all service department activities of a Midas retail store engaged in selling tires and related automotive parts and mechanical services.

This position ensures compliance to all company policies and procedures for automotive services.

Responsibilities include:

• Assess the skills and abilities of applicants for auto repair positions
• Explain service recommendations and options to customers
• Supervise repair and maintenance quality
• Pitch in when there is a staffing shortage