Automotive Service Manager

Franklin Ford; Franklin (MA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company matching

Paid time off and holiday pay

Opportunities for professional growth

Job summary

Franklin Ford, located in Franklin, MA, is looking for an experienced Automotive Service Manager to oversee the service department operations. The ideal candidate will lead a team, drive customer satisfaction, and ensure high-quality service.

Responsibilities include managing daily operations, training staff, resolving customer concerns, and ensuring compliance with industry standards. The role offers a competitive salary between $100,000 and $150,000 annually, alongside benefits including health insurance and a 401(k) plan.

Qualifications

• Proven experience as an Automotive Service Manager or similar role.
• Strong leadership and team management skills are essential.
• Excellent customer service and communication abilities required.

Responsibilities

• Manage daily service department operations to ensure customer satisfaction.
• Supervise and train service technicians and support staff.
• Resolve customer concerns and manage service communications efficiently.

Skills

Leadership skills

Customer service skills

Automotive knowledge

Communication abilities

Budget management

Tools

Dealership management software

Job description

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well established parts and service business! Franklin Ford has been family owned for over 20 years and has the employees to show for it! High performers are rewarded greatly and experience as a service manager is preferred.

The ideal candidate will drive customer satisfaction, manage a team of technicians, and ensure the efficient running of all service activities while maintaining high-quality standards.

Responsibilities

• Manage daily service department operations to achieve high customer satisfaction and profitability.
• Supervise, train, and motivate service technicians and support staff.
• Coordinate service schedules, repairs, and maintenance work to optimize workflow.
• Monitor and maintain inventory levels of parts and supplies.
• Resolve customer concerns and manage service-related communications efficiently.
• Ensure compliance with industry standards and safety regulations.
• Collaborate with other departments to support dealership goals and customer retention.

Requirements

• Proven experience as an Automotive Service Manager or similar role within the automotive service industry.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Knowledge of automotive repair procedures and diagnostic systems.
• Ability to manage budgets, schedules, and performance metrics.
• Familiarity with dealership management software and related tools.
• Valid driver’s license and understanding of local automotive regulations.

Benefits

• Competitive annual compensation ranging from $100,000.00 to $150,000.00, paid weekly.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching.
• Paid time off and holiday pay.
• Opportunities for professional growth and training.
• Supportive work environment with a commitment to excellence.

About the Company

Franklin Ford is a trusted automotive dealership located in Franklin, MA, dedicated to providing exceptional vehicle sales and service experiences. We pride ourselves on our commitment to quality, customer satisfaction, and a team-oriented work culture that fosters growth and success for all employees.