Automotive Service Manager / Service Director

Automotive Search Group; Woburn (MA); On-site; USD 190,000 - 225,000; Full time

Job summary

Automotive Search Group client, a high-volume domestic dealership north of Boston, MA, seeks a Service Manager to lead its service department with 30+ employees, a modern facility, and a track record of strong CSI. This role offers growth opportunities as the dealership expands with additional service bays.

The ideal candidate is process-driven, leads by example, and can manage the department’s financials while driving productivity and customer satisfaction.

Qualifications

• ProvenExperience as a Service Manager in a high-volume franchised new-car dealership.
• Demonstrated success leading large service teams and driving department performance.
• Strong focus on customer satisfaction and maintaining excellent CSI.
• Process-oriented leadership style with exceptional organizational skills.
• Positive, hands-on leader who leads by example and holds the team accountable.
• Experience with CDK Drive, Xtime, and other modern dealership technology.
• Strong communication, coaching, and team-building abilities.
• Competitive compensation package in the $190,000 – $225,000 range with room for further growth.

Responsibilities

• Lead, mentor, and develop a team of 30+ service department employees
• Maintain efficient service department processes and daily workflow
• Drive productivity, profitability, and operational performance
• Ensure exceptional customer satisfaction while maintaining outstanding CSI scores
• Lead by example and foster a positive, accountable culture
• Monitor key performance indicators and identify opportunities for continuous improvement
• Utilize modern dealership technology and reporting tools to improve department performance
• Partner closely with the Parts Department to maximize efficiency and customer service
• Recruit, train, and retain top service talent as the department continues to grow
• Prepare the department for future facility expansion and increased service volume

Skills

Leadership

Customer focus

Team management

Process-driven

Accountability

Tools

CDK Drive

Xtime

Job description

Service Manager – North of Boston, MA (High Volume Domestic Dealership)

A highly successful, well-established domestic dealership north of Boston is looking for a strong Service Manager to lead its high-volume service department. This is a rare opportunity to join a reputable dealership with a modern facility, a strong team already in place, and a track record of green CSI.

The dealer is looking for a process-driven Service Manager who leads by example, builds accountability, and creates a positive culture throughout the department. Th Service Manager hired will oversee a team of more than 30 employees, including a strong team of technicians. The successful candidate will have a proven track record of managing a large, high-performing service departments with both strong employee and customer retention. Must be proficient at leading through metrics and understand the financials of the service department.

The service department is already operating from a strong foundation, and the dealership has plans to expand with additional service bays in the future. The Service Manager hired will play a key role in maximizing the department’s current performance while positioning the operation to capitalize on increased capacity as the dealership continues to grow. This role is supported by a strong Parts Department and a General Manager committed to long-term success.

Responsibilities

• Lead, mentor, and develop a team of 30+ service department employees
• Maintain efficient service department processes and daily workflow
• Drive productivity, profitability, and operational performance
• Ensure exceptional customer satisfaction while maintaining outstanding CSI scores
• Lead by example and foster a positive, accountable culture
• Monitor key performance indicators and identify opportunities for continuous improvement
• Utilize modern dealership technology and reporting tools to improve department performance
• Partner closely with the Parts Department to maximize efficiency and customer service
• Recruit, train, and retain top service talent as the department continues to grow
• Prepare the department for future facility expansion and increased service volume

Qualifications

• Proven experience as a Service Manager in a high-volume franchised new-car dealership
• Demonstrated success leading large service teams and driving department performance
• Strong focus on customer satisfaction and maintaining excellent CSI
• Process-oriented leadership style with exceptional organizational skills
• Positive, hands-on leader who leads by example and holds the team accountable
• Experience with CDK Drive, Xtime, and other modern dealership technology
• Strong communication, coaching, and team-building abilities
• Competitive compensation package in the $190,000 – $225,000 range with room for further growth.
• Stable, highly respected dealership with long-term growth opportunities
• Modern facility with future expansion plans
• Strong Parts Department and established support team