Automotive Service Manager

Automotive Search Group; Chicopee (MA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

High earning potential

5 day work week

2 weeks PTO

Job summary

Automotive Search Group in Western Massachusetts is seeking a proactive Automotive Service Manager to elevate a busy new-car dealership's service department. This hands-on leader will set the vision, coach advisors, and work visibly across the shop, showroom, and service drive.

The role emphasizes recruiting and developing technicians, improving processes, increasing service revenue, and delivering outstanding customer service daily.

Qualifications

• Proven hands-on leadership in a service department.
• Strong coaching and employee development skills.
• Process-driven with focus on accountability and improvement.

Responsibilities

• Oversee daily operations and performance of the service department.
• Coach, train, and develop service advisors to improve sales, processes, and customer service.
• Maintain an active presence on the service drive and interact with customers.
• Work with technicians to support productivity, workflow, and accountability.
• Identify missed opportunities and implement processes to increase service revenue and profitability.
• Recruit and retain qualified technicians and other service personnel.
• Ensure technicians complete required training and manufacturer certifications.
• Establish clear expectations and hold the team to standards.
• Bring energy, motivation, and urgency to the department daily.
• Balance long-term growth initiatives with day-to-day operational needs.

Skills

Leadership

Coaching

Customer Service

Process Improvement

Recruiting

Job description

Busy new-car dealership in Western Massachusetts is looking for a proactive Automotive Service Manager to help take their service department to the next level. This is a great opportunity for a hands-on Service Manager who is process-driven and consistently strives to better their department day in and day out. The department is not broken, but there is a ton of growth opportunity and increasing customer demand that is not being captured which is why the dealer is looking to make a change. It's important that the Service Manager hired brings the energy, sets the vision, and knows how to execute.

The successful candidate will be a hands-on, process-driven leader with a true coaching mentality. This is not a role for someone who manages from the back office. The Service Manager hired will be visible throughout the department- working with advisors on the service drive, interacting with customers, supporting technicians in the shop, and leading by example every day. Likewise, it's important that this person knows how to recruit and retain talent for long-term success.

This is an excellent long-term opportunity with a busy store, strong brand, and reputable dealer that is committed to long-term success. The position will report directly to the General Manager who is supportive of growing the business.

Responsibilities

• Oversee the daily operations and performance of the dealership's service department
• Coach, train, and develop service advisors to improve sales, processes, and customer service
• Maintain an active presence on the service drive and regularly interact with customers
• Work closely with technicians to support productivity, workflow, and accountability
• Identify missed opportunities and implement processes to increase service revenue and profitability
• Recruit and retain qualified technicians and other service personnel
• Ensure technicians complete required training and continue earning manufacturer certifications
• Establish clear expectations and hold the team accountable to consistent standards
• Bring energy, motivation, and urgency to the department each day
• Balance long-term growth initiatives with the department's day-to-day operational needs

Qualifications

• Proven experience as a Service Manager at a new-car dealership
• Proactive, hands-on leadership style
• Strong coaching, training, and employee-development skills
• Process-driven with a focus on accountability and continuous improvement
• Successful track record of recruiting and retaining dealership talent
• Strong customer-service and communication skills
• Ability to identify opportunities and follow through with effective execution

Compensation

• Competitive compensation package with earnings in the $150,000 - $200,000+ range based on performance.
• 5 day work week
• 2 weeks PTO to start