Automotive Service Manager

Easycare; Chester, Northern (VA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Easycare is seeking an Automotive Service Manager in the Chester area to lead and develop the service team, drive exceptional customer service, and ensure operations run smoothly in a fast-paced automotive facility.

The ideal candidate will have strong leadership, extensive customer service experience, and the ability to train Advisors while maintaining integrity and high standards in repairs and client relations.

Qualifications

• Five years related experience and/or training.
• Industry recognized service training program preferred.
• Valid drivers license and proof of minimum state required insurance on personal vehicle.

Responsibilities

• Train Advisors to greet customers with hospitality and highest level of respect.
• Train Advisors to present repair options clearly and understandably.
• Manage store workflow in an effective and efficient manner.
• Lead the service team and supervise employees.
• Maintain a positive attitude and team atmosphere at all times.
• Set monthly and yearly business goals and track progress.
• Act professionally reflecting the quality organization you represent and its integrity.
• Direct, coordinate and participate in customer service activities as workload dictates.
• Ensure that all work is performed to proper specifications and quality standards.
• Assist other employees as needed.

Skills

Leadership

Customer service

Staff training

Sales skills

Communication

Education

Industry recognized service training program

Job description

Chester, United States | Posted on 09/09/2026

Automotive Service Manager - Northern Panhandle Area

We’researching for an automotive Service Manager who is motivated and serious about their career in this highlycompetitive industry. If you are driven to help people,passionate about customer service and ready to lead a successfulservice team, then this opportunity is for you!

EssentialDuties and Responsibilities:

• TrainAdvisors to greet every customer that enters our facilitywith hospitality and the highest level of respect
  
• TrainAdvisors to present the best solution to properly repairour customer’s vehicle in a way that is easy forthem to understand
  
• Managethe store’s workflow in an effective and efficientmanner
  
• TrainAdvisors to possess the ability to consistently andeffectively sell our services without jeopardizinghonesty and integrity
  
• Maintaina positive attitude and team atmosphere at all times
  
• Usethe phone in a professional manner, always with theintention of creating a long-term relationship betweenthe store, yourself and the customer
  
• Superviseand direct employees
  
• Preparebusiness goals for each month as well as each year
  
• Toact in a professional manner that reflects thequality organization you represent
  
• Alwaysproject an attitude of honesty and integrity
  
• Direct,coordinate, and participate in performing customer serviceactivities as dictated by workload
  
• Ensurethat all work is performed to proper specifications
  
• Assistother employees as needed

Requirements

Educationand/or Experience Preferences:

• Fiveyears related experience and/or training; orequivalent combination of education and experience.
• Graduationfrom an industry recognized service training program alsopreferred by not required.
  

Certificates,Licenses and Registration Preferences:

• Current driver's license
• Proofof minimum state required insurance on personalvehicle.
• Drivingrecord acceptable to our current insurance carrier.

Compensation

• Compensation is based on performance and is competitive with the retailautomotive market.
  
• We offer excellent benefits.
  

Ourcompany maintains a strong policy of equal employment opportunity for allassociates. We hire, train, promote and compensate associates on the basis ofpersonal and professional competence and potential for advancement withoutregard for race, color, religion, sex, national origin, age, marital status,disability or citizenship, as well as other classifications protected byapplicable federal, state or local laws.