Automotive Service Manager

Easycare; Des Moines (IA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Easycare in Des Moines, United States seeks an Automotive Service Manager who is motivated and serious about a career in this highly competitive industry. If you are driven to help people, passionate about customer service and ready to lead a successful service team, then this opportunity is for you!

The role emphasizes training Advisors for hospitality, effective service Solutions, and maintaining a positive team atmosphere while upholding honesty and integrity in all customer interactions.

Qualifications

• Five years related experience and/or training.
• Graduation from an industry recognized service training program also preferred but not required.

Responsibilities

• Train Advisors to greet every customer that enters our facility with hospitality and the highest level of respect.
• Train Advisors to present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Train Advisors to possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Use the phone in a professional manner, always with the intention of creating a long-term relationship between the store, yourself and the customer.
• Supervise and direct employees.
• Prepare business goals for each month as well as each year.
• Act in a professional manner that reflects the quality organization you represent.
• Always project an attitude of honesty and integrity.
• Direct, coordinate, and participate in performing customer service activities as dictated by workload.
• Ensure that all work is performed to proper specifications.
• Assist other employees as needed.

Job description

Des Moines, United States | Posted on 09/10/2026

We'researching for an automotive Service Manager who is motivated and serious about their career in this highlycompetitive industry. If you are driven to help people,passionate about customer service and ready to lead a successfulservice team, then this opportunity is for you!

EssentialDuties and Responsibilities:

• TrainAdvisors to greet every customer that enters our facilitywith hospitality and the highest level of respect
  
• TrainAdvisors to present the best solution to properly repairour customer’s vehicle in a way that is easy forthem to understand
  
• Managethe store’s workflow in an effective and efficientmanner
  
• TrainAdvisors to possess the ability to consistently andeffectively sell our services without jeopardizinghonesty and integrity
  
• Maintaina positive attitude and team atmosphere at all times
  
• Usethe phone in a professional manner, always with theintention of creating a long-term relationship betweenthe store, yourself and the customer
  
• Superviseand direct employees
  
• Preparebusiness goals for each month as well as each year
  
• Toact in a professional manner that reflects thequality organization you represent
  
• Alwaysproject an attitude of honesty and integrity
  
• Direct,coordinate, and participate in performing customer serviceactivities as dictated by workload
  
• Ensurethat all work is performed to proper specifications
  
• Assistother employees as needed

Requirements

Educationand/or Experience Preferences:

• Fiveyears related experience and/or training; orequivalent combination of education and experience.
• Graduationfrom an industry recognized service training program alsopreferred by not required.
  

Certificates,Licenses and Registration Preferences:

• Current driver's license
• Proofof minimum state required insurance on personalvehicle.
• Drivingrecord acceptable to our current insurance carrier.

Compensation

• Compensation is based on performance and is competitive with the retailautomotive market.
  
• We offer excellent benefits.
  

Ourcompany maintains a strong policy of equal employment opportunity for allassociates. We hire, train, promote and compensate associates on the basis ofpersonal and professional competence and potential for advancement withoutregard for race, color, religion, sex, national origin, age, marital status,disability or citizenship, as well as other classifications protected byapplicable federal, state or local laws.