Automotive Service Manager

Socket.dev; Altoona (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan with company match

Paid time off

Holidays

Employee discounts

Team-based environment

Career growth

Job summary

Socket.dev in Altoona, PA seeks an experienced automotive service leader to drive day-to-day operations and customer satisfaction. You will greet customers, create repair orders, and coordinate with technicians to ensure timely repairs in a fast-paced dealership setting.

The role emphasizes staff training, warranty support, and maintaining high service standards with a collaborative leadership team.

Qualifications

• Experience in service department leadership.
• Familiarity with service operations and repair orders.
• Ability to train staff and manage appointments.

Responsibilities

• Assist in managing day-to-day service operations.
• Greet and assist service customers with professionalism.
• Create service repair orders and schedule appointments.
• Coordinate with technicians to ensure timely repairs.
• Support warranty claims and manufacturer compliance.
• Review repair orders for accuracy and pricing.
• Resolve customer concerns and follow up to ensure satisfaction.
• Train and support service advisors and front-line staff.

Skills

Customer service

Team management

Operations

Communication

Problem solving

Job description

Are you an experienced automotive professional ready to take the next step in leadership? Do you thrive in a fast-paced dealership environment where customer satisfaction and team performance matter? If so, we want YOU on our team!

Key Responsibilities

• Assist in managing day-to-day service operations
• Greet and assist service customers with professionalism and care
• Create service repair orders and manage appointment scheduling
• Communicate with technicians to ensure timely completion of repairs
• Help train and support service advisors and front-line staff
• Review repair orders for accuracy, pricing, and completeness
• Resolve customer concerns and follow up to ensure satisfaction
• Support warranty claims and ensure manufacturer compliance
• Other duties as assigned by management

Benefits

• Competitive salary based on experience and qualifications
• Full time position with growth potential
• Health, dental, and vision insurance.
• Voluntary benefits.
• Retirement savings plan with company match
• Paid time off and holidays
• Employee Discounts
• A supportive, team-based environment and strong leadership

• Valid driver's license and clean driving record

Skills & Qualifications

• Competitive salary based on experience and qualifications
• Full time position with growth potential
• Health, dental, and vision insurance.
• Voluntary benefits.
• Retirement savings plan with company match
• Paid time off and holidays
• Employee Discounts
• A supportive, team-based environment and strong leadership

We are an Equal Opportunity Employer and value diversity in our workplace. We are committed to creating an inclusive environment for all employees and applicants and make employment decisions without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other protected status under applicable law.