Automotive Service Manager

EasyCare Recruiting; Marshalltown (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

EasyCare Recruiting seeks an automotive Service Manager in Marshalltown, IA, to lead a dynamic service team and drive excellent customer service. You will train Advisors, manage workflow, and ensure repairs meet high standards.

The role emphasizes honest service, strong communication, and team leadership. Prior service-management experience and a valid driver's license are required; industry training is a plus. We offer competitive benefits and opportunities for advancement.

Qualifications

• Five years related experience and/or training in automotive service management.
• Graduation from an industry recognized service training program preferred but not required.

Responsibilities

• Train Advisors to greet customers with hospitality and respect.
• Train Advisors to present the best repair solutions clearly.
• Manage store workflow efficiently and effectively.
• Train Advisors to sell services honestly and with integrity.
• Maintain a positive team atmosphere and attitude.
• Use the phone professionally to build long-term customer relationships.
• Supervise and direct employees.
• Set monthly and yearly business goals.

Skills

Customer service

Leadership

Team training

Communication

Sales skills

Job description

Marshalltown, United States | Posted on 09/10/2026

We’researching for an automotive Service Manager who is motivated and serious about their career in this highlycompetitive industry. If you are driven to help people,passionate about customer service and ready to lead a successfulservice team, then this opportunity is for you!

EssentialDuties and Responsibilities:

• TrainAdvisors to greet every customer that enters our facilitywith hospitality and the highest level of respect
  
• TrainAdvisors to present the best solution to properly repairour customer’s vehicle in a way that is easy forthem to understand
  
• Managethe store’s workflow in an effective and efficientmanner
  
• TrainAdvisors to possess the ability to consistently andeffectively sell our services without jeopardizinghonesty and integrity
  
• Maintaina positive attitude and team atmosphere at all times
  
• Usethe phone in a professional manner, always with theintention of creating a long-term relationship betweenthe store, yourself and the customer
  
• Superviseand direct employees
  
• Preparebusiness goals for each month as well as each year
  
• Toact in a professional manner that reflects thequality organization you represent
  
• Alwaysproject an attitude of honesty and integrity
  
• Direct,coordinate, and participate in performing customer serviceactivities as dictated by workload
  
• Ensurethat all work is performed to proper specifications
  
• Assistother employees as needed

Requirements

Educationand/or Experience Preferences:

• Fiveyears related experience and/or training; orequivalent combination of education and experience.
• Graduationfrom an industry recognized service training program alsopreferred by not required.
  

Certificates,Licenses and Registration Preferences:

• Current driver's license
• Proofof minimum state required insurance on personalvehicle.
• Drivingrecord acceptable to our current insurance carrier.

Compensation

• Compensation is based on performance and is competitive with the retailautomotive market.
  
• We offer excellent benefits.
  

Ourcompany maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.