Automotive Service Manager

Midas MUELLER; Batavia (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Midas MUELLER is seeking an automotive service manager to direct all service department activities at a retail tire and automotive parts store. The role is a store manager developmental path with emphasis on training and internal promotion.

Responsibilities include delivering exceptional customer service, supervising up to ten employees, overseeing inspections, building repair orders, and promoting service specials while maintaining inventory and facility standards.

Qualifications

• Minimum 2 years of store or service manager experience.
• General automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Team-building skills.
• Ability to work weekends/evenings/holidays.
• Valid driver's license.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers.
• Follow up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and build repair orders
• Deliver and discuss pricing estimates and promote service specials
• Lead, manage, and train team aligned with company vision and values.
• Supervise up to ten employees.
• Oversee inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks.
• Maintain inventory counts.
• Ensure overall facility cleanliness and organization.
• Other duties as assigned

Skills

Store Management

Automotive knowledge

Customer service

Communication

Leadership

Team building

Flexible schedule

Driver’s license

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license