Automotive Service Manager

Midas MUELLER; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Midas MUELLER in Chicago seeks an automotive service manager to oversee all store service activities for tires, parts and mechanical work. This role emphasizes customer service, training and promoting from within.

You will direct technicians, manage inspections and build comprehensive repair orders while upholding our standards and values. A flexible retail schedule including weekends is required.

Qualifications

• Minimum of 2 years of store or service manager experience.
• General automotive knowledge helpful.
• Excellent customer service disposition and strong communication skills.

Responsibilities

• Deliver outstanding customer service and consult customers on services.
• Oversee vehicle inspections and prepare repair orders with pricing estimates.
• Lead, train and supervise up to ten employees and align with company vision.

Skills

Customer service

Leadership

Team building

Communication

Flex schedule

Driver's license

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license