Automotive Service Manager/Customer Service

Midas Auto Experts; Egg Harbor Township (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Uncapped Commission/Bonus Program

401(k)

Bonus based on performance

Competitive salary

Health insurance

Job summary

A leading automotive service provider in Egg Harbor Township is seeking an experienced automotive service manager. The role involves managing service department activities, overseeing technicians, and ensuring high-quality customer service. Candidates should have a minimum of 2 years in a similar managerial role, possess general automotive knowledge, and demonstrate strong leadership and communication skills. This is a great opportunity to join a team committed to training and promotion from within.

Qualifications

• A minimum of 2 years of store or service manager experience.
• General automotive knowledge.
• Ability to work a flexible retail schedule including weekends, evenings, and holidays.

Responsibilities

• Manage and direct all automotive and general service technicians.
• Deliver exceptional customer service while consulting customers.
• Oversee complete vehicle inspections and make comprehensive recommendations.
• Lead, manage, and train team while aligning with company values.
• Supervise up to ten employees.

Skills

Excellent customer service disposition

Good communication skills

Leadership ability

Team building skills

Job description

Benefits

• Uncapped Commission/Bonus Program
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

• As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license