Automotive Service Manager - Assistant Manager

Midas MUELLER; Batavia (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

At Midas MUELLER in Batavia, IL, we are seeking an experienced automotive service manager to oversee all service department activities in a tire and repair retail setting. You will oversee vehicle inspections, develop repair orders, present pricing, and promote service specials.

This Store Manager developmental role emphasizes internal training, leadership, and alignment with our values. You will supervise up to ten team members, ensure quality customer service, and manage inventory and shop

Qualifications

• Minimum 2 years of store or service manager experience.
• General automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Team building skills.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.
• Valid driver’s license.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers
• Follow up with customers on requested services and estimated completion times
• Oversee inspections and prepare comprehensive repair orders with parts sourcing
• Present pricing estimates and promote shop service specials
• Lead, manage, and train the service team in line with company values
• Supervise up to ten employees
• Oversee inspections, diagnosing and repair of domestic, European, and Asian vehicles
• Maintain accurate inventory counts
• Ensure the facility is clean and well-organized
• Perform other duties as assigned

Skills

Store management

Automotive knowledge

Customer service

Leadership

Team building

Communication

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license