Automotive Service Lead — Guest Experience & Growth

bigbrandtire; Dubuque (IA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

401k match

Insurance

Vacation pay

Employee discounts

Career growth

Job summary

Tandem Tire in Dubuque, IA is seeking an Automotive Assistant Manager to lead daily operations, manage service flow, and elevate the guest experience. You will guide technicians and advisors, set daily goals, and ensure a safe, clean shop while driving sales and revenue growth.

Ideal candidates have 1–3 years in automotive service management, strong service-sales background, and proven leadership in a high-volume setting. Weekend availability helps support peak times.

Qualifications

• 1–3 years of experience in automotive service management or retail repair leadership.
• Strong background in service sales (tires, brakes, maintenance, or mechanical).
• Proven ability to lead a team in a high-volume, fast-paced environment.
• Excellent communication and problem-solving skills.
• Valid driver’s license + ability to lift 70 lbs; open availability including weekends.

Responsibilities

• Lead from the front: open/close, set the daily game plan, keep the shop safe, clean, and efficient.
• Own the guest experience: greet, advise, build estimates, explain work clearly, close sales with confidence.
• Be the bridge between techs and customers; translate inspections into trusted recommendations.
• Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps.
• Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, compliance.
• Cover the deck when the Store Manager is out; model elite standards on every shift.

Skills

Leadership

Sales

Customer service

Communication

Team management

Job description

Tandem Tire in Dubuque, IA is seeking an Automotive Assistant Manager to lead daily operations, manage service flow, and elevate the guest experience. You will guide technicians and advisors, set daily goals, and ensure a safe, clean shop while driving sales and revenue growth.

Ideal candidates have 1–3 years in automotive service management, strong service-sales background, and proven leadership in a high-volume setting. Weekend availability helps support peak times.