Automotive Service Lead — Fast, Friendly, High-Impact

Grease Monkey International; Acworth (GA); On-site; USD 52,000 - 68,000; Full time

Job summary

FullSpeed Automotive in Georgia is seeking an Assistant Manager to support the Store Manager in daily operations across service bay, front counter, and back office. The role combines hands-on leadership with customer service, aiming to deliver fast, friendly, high-quality automotive service.

You will coach technicians and advisors, schedule coverage, and help ensure safety, cleanliness, and profitability while maintaining brand standards.

Qualifications

• 1+ years of experience in a retail, automotive service, or customer-facing leadership role.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Comfortable working in a fast-paced, hands-on environment that includes time in the service bay.
• Basic math and cash-handling skills; comfortable using point-of-sale and inventory systems.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods and lift up [50] lbs as needed.
• Availability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent required.

Responsibilities

• Support the Store Manager in supervising daily operations, stepping in to lead the location in the manager's absence.
• Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
• Assist with scheduling team members to ensure proper coverage during peak hours and busy seasons.
• Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
• Foster a positive, team-oriented work environment that reflects FullSpeed Automotive's values.
• Greet customers, explain services, and ensure every visit reflects FullSpeed Automotive's commitment to speed, quality, and trust.
• Recommend additional services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions.
• Resolve customer concerns or complaints promptly and professionally, escalating to the Store Manager when needed.
• Support efforts to build repeat business through excellent service and genuine customer care.
• Assist in managing daily store operations, including opening/closing procedures, cash handling, and point-of-sale transactions.
• Help monitor and maintain inventory levels for parts, fluids, and supplies - placing orders as directed by the Store Manager.
• Ensure the shop and customer areas are clean, organized, and presentable at all times, reflecting brand standards.
• Support compliance with all safety protocols, environmental regulations, and company policies.
• Assist with tracking daily sales, productivity, and key performance metrics, helping the team stay focused on store goals.

Skills

Team leadership

Strong communication

Customer service

Flexibility

Cash handling

Valid driver's license

Stand for long periods

Weekend availability

High school diploma

Prior retail/leadership experience

Education

High school diploma

Tools

POS systems

Inventory systems

Job description

FullSpeed Automotive in Georgia is seeking an Assistant Manager to support the Store Manager in daily operations across service bay, front counter, and back office. The role combines hands-on leadership with customer service, aiming to deliver fast, friendly, high-quality automotive service.

You will coach technicians and advisors, schedule coverage, and help ensure safety, cleanliness, and profitability while maintaining brand standards.