Automotive Service Lead - Elevate Team & Guest Experience

Hurricane Tire; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

HSA/FSA

401(k) with company match

Paid Time Off

Paid Holidays

Employee Discounts

Training & ASE Certifications

Career Growth

Job summary

Big Brand Tire & Service in Las Vegas, NV seeks an Automotive Service Manager to lead daily operations, open/close, and keep the shop safe and efficient. You will own the guest experience, build estimates, and translate inspections into trusted recommendations while driving sales and service quality.

You’ll coach advisors and technicians, manage inventory, scheduling, and KPI tracking, and ensure OSHA/EHS compliance. Weekend availability is required to lead peak times.

Qualifications

• 1–3 years of automotive service management or retail repair leadership experience.
• Strong background in service sales (tires, brakes, maintenance, or mechanical).
• Proven ability to lead a team in a high-volume, fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead from the front: open/close, set the daily game plan, keep the shop safe, clean, and efficient.
• Own the guest experience: greet, advise, build estimates, explain work clearly, close sales with confidence.
• Bridge between techs and customers; translate inspections into trusted recommendations.
• Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps.
• Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, compliance (OSHA/EHS).
• Cover the deck when the Store Manager is out; model elite standards on every shift.

Skills

Automotive leadership

Service sales

Team leadership

Customer communication

Job description

Big Brand Tire & Service in Las Vegas, NV seeks an Automotive Service Manager to lead daily operations, open/close, and keep the shop safe and efficient. You will own the guest experience, build estimates, and translate inspections into trusted recommendations while driving sales and service quality.

You’ll coach advisors and technicians, manage inventory, scheduling, and KPI tracking, and ensure OSHA/EHS compliance. Weekend availability is required to lead peak times.