Automotive Service Manager: Lead Team & Customer Experience

Hurricane Tire; Rancho Cucamonga (CA); On-site; USD 55,000 - 90,000; Full time

Job summary

Big Brand Tire & Service in Rancho Cucamonga, CA seeks an automotive service manager to lead daily operations, supervise a team, and ensure an outstanding guest experience. You will drive service sales, coach advisors and technicians, and uphold safety and quality across the shop.

Responsibilities include inventory control, POS cash handling, scheduling, KPI tracking, and OSHA/EHS compliance. Weekend availability is required to support peak business times.

Qualifications

• 1–3 years of automotive service management or retail repair leadership.
• Strong background in service sales (tires, brakes, maintenance, or mechanical).
• Ability to lead a team in a high-volume environment.
• Excellent communication and problem-solving skills.
• Valid driver’s license and ability to lift 70 lbs.
• Open availability including weekends.

Responsibilities

• Lead from the front: open/close, set daily game plan, keep shop safe, clean, efficient.
• Own the guest experience: greet, advise, build estimates, explain work clearly, close sales.
• Bridge between techs and customers; translate inspections into trusted recommendations.
• Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps.
• Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, OSHA/EHS compliance.
• Cover the deck when the Store Manager is out; model elite standards on every shift.

Skills

Team leadership

Customer communication

Problem solving

Tools

POS systems

Inventory management

Job description

Big Brand Tire & Service in Rancho Cucamonga, CA seeks an automotive service manager to lead daily operations, supervise a team, and ensure an outstanding guest experience. You will drive service sales, coach advisors and technicians, and uphold safety and quality across the shop.

Responsibilities include inventory control, POS cash handling, scheduling, KPI tracking, and OSHA/EHS compliance. Weekend availability is required to support peak business times.