Automotive Service Lead & Advisor

EEG Management; Osseo (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental insurance

Paid time off and holidays

401(k) retirement plan

Employee discounts on parts and services

Job summary

A leading automotive service provider is seeking an Automobile Service Writer/Manager in Osseo, Minnesota. This full-time role involves managing the service department while ensuring high customer satisfaction. Responsibilities include greeting customers, managing repair orders, and supervising staff. Ideal candidates have over 3 years of experience, strong customer service and organizational skills, and proficiency with automotive software. Competitive salary and benefits are offered, including health insurance and a retirement plan.

Qualifications

• 3+ years of experience as a Service Writer, Advisor, or Automotive Service Manager.
• Strong understanding of automotive systems, diagnostics, and repair processes.
• Proven ability to manage staff and delegate effectively.

Responsibilities

• Greet customers, listen to their concerns, and document vehicle issues.
• Create, explain, and manage repair orders.
• Monitor repair progress and communicate updates.

Skills

Customer service

Automotive systems understanding

Communication skills

Staff management

Problem-solving

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

Reynolds & Reynolds

CDK

Mitchell

MS Office

Job description

A leading automotive service provider is seeking an Automobile Service Writer/Manager in Osseo, Minnesota. This full-time role involves managing the service department while ensuring high customer satisfaction. Responsibilities include greeting customers, managing repair orders, and supervising staff. Ideal candidates have over 3 years of experience, strong customer service and organizational skills, and proficiency with automotive software. Competitive salary and benefits are offered, including health insurance and a retirement plan.