Solutions-Driven Automotive Service Advisor

Bobby & Steves Auto World Group; Minneapolis, Columbia Heights (MN, MN); On-site; USD 52,000 - 90,000; Full time

Job summary

Bobby & Steve's Auto World in Minneapolis, MN is seeking an Automotive Service Advisor / Writer. You will guide customers through the repair process with honesty and care, helping them understand options and value.

This role builds relationships, manages shop flow, and ensures high-quality work is communicated clearly. Salary ranges from $52k to $90k base plus commission, with opportunities across multiple Twin Cities locations.

Qualifications

• 2+ years as a service advisor or automotive customer service.
• Strong sales and customer service skills with a solutions-first mindset.
• Tire knowledge is a plus.
• Proficient with Windows-based computer systems and shop applications.
• Valid driving record for insurance coverage.
• Dependable, reliable, and team oriented.

Responsibilities

• Greet customers with professionalism and respect.
• Clearly present repair options in an understandable way.
• Manage store workflow and repair processes efficiently.
• Sell services with integrity and honesty.
• Communicate with customers by phone and in person.
• Build long-term relationships among customers, team, and store.
• Ensure digital vehicle inspections are provided.
• Support the team and maintain a positive atmosphere.
• Oversee repair quality and compliance with specs.
• Perform other duties as assigned.

Skills

Sales skills

Customer service

Solutions mindset

Team oriented

Tools

Windows PCs

Shop software

Job description

Bobby & Steve's Auto World in Minneapolis, MN is seeking an Automotive Service Advisor / Writer. You will guide customers through the repair process with honesty and care, helping them understand options and value.

This role builds relationships, manages shop flow, and ensures high-quality work is communicated clearly. Salary ranges from $52k to $90k base plus commission, with opportunities across multiple Twin Cities locations.