Automotive Service Advisor & Customer Experience Pro

Christian Brothers Automotive Corporation; Chanhassen (MN); On-site; USD 48,000 - 72,000; Full time

Job summary

Christian Brothers Automotive is seeking an Automotive Service Advisor/Writer in Minnesota. You will guide guests through the repair process, communicate vehicle status, and ensure satisfaction as they leave our facility.

We value at least 3 years of sales experience, a strong customer-service mindset, and the ability to multitask with active listening. Windows-based software proficiency and a customer-focused attitude are essential for success.

Qualifications

• At least 3 years of sales experience in any field.
• Desire and demeanor to deliver amazing customer service
• The ability to multitask during the sales process, including effective listening skills
• Can execute problem-solving skills during a guest conversation
• Proficiency in Windows-based computer software applications
• Experience in Customer Service or Automotive Service roles preferred
• Industry-recognized sales or service training certification preferred
• Driver’s license and driving record acceptable to our insurance carrier

Responsibilities

• Guide guests through the repair process and keep them informed about vehicle status.
• Ensure customer satisfaction before guests leave the facility.

Skills

Sales experience

Customer service

Multitasking

Active listening

Problem solving

Education

Industry-recognized sales or service training certification

Tools

Windows-based software

Job description

Christian Brothers Automotive is seeking an Automotive Service Advisor/Writer in Minnesota. You will guide guests through the repair process, communicate vehicle status, and ensure satisfaction as they leave our facility.

We value at least 3 years of sales experience, a strong customer-service mindset, and the ability to multitask with active listening. Windows-based software proficiency and a customer-focused attitude are essential for success.