Automotive Service Experience Specialist

Panhandle Diesel & Twin City Auto; Scottsbluff (NE); On-site; USD 36,000 - 60,000; Full time

Job summary

Panhandle Diesel & Twin City Auto in Scottsbluff, NE is seeking a Service Advisor to be the link between customers and our technical team. You will listen to concerns, explain recommended services, and guide vehicles from drop-off to pick-up while keeping customers informed.

This role requires strong communication and organizational skills to maintain trust and smooth operations. You'll collaborate with technicians to relay customer needs, prioritize workflows, and ensure satisfaction at

Qualifications

• Excellent communication and people skills.
• Ability to explain technical service in plain language.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet customers and assess repair needs.
• Explain service recommendations clearly.
• Schedule and track repair orders.
• Coordinate with technicians on vehicle issues.
• Ensure customer satisfaction before and after service.

Job description

Panhandle Diesel & Twin City Auto in Scottsbluff, NE is seeking a Service Advisor to be the link between customers and our technical team. You will listen to concerns, explain recommended services, and guide vehicles from drop-off to pick-up while keeping customers informed.

This role requires strong communication and organizational skills to maintain trust and smooth operations. You'll collaborate with technicians to relay customer needs, prioritize workflows, and ensure satisfaction at